Dear guest,
We will be grateful to you if you spare a valuable time to state your expectation and suggestions to lead us and analyze
your satisfaction for our Terminal Services and provide you better service. Thank you for your participation!

1) Terminal Services and Passenger Flow

• Terminal direction and signs Very GoodGoodAveragePoorVery PoorNo Idea
• Flight information monitors Very GoodGoodAveragePoorVery PoorNo Idea
• Information services Very GoodGoodAveragePoorVery PoorNo Idea
• Announcements Very GoodGoodAveragePoorVery PoorNo Idea
• Terminal air conditioning Very GoodGoodAveragePoorVery PoorNo Idea
• Terminal lightening Very GoodGoodAveragePoorVery PoorNo Idea

2) Private Security and Passport Procedure

• Attitude of private security staff Very GoodGoodAveragePoorVery PoorNo Idea
• Waiting time at private security control Very GoodGoodAveragePoorVery PoorNo Idea
• Waiting time at passport control Very GoodGoodAveragePoorVery PoorNo Idea
• Attitude of passport staff Very GoodGoodAveragePoorVery PoorNo Idea

3) Check-in and Baggage Procedure

• Efficiency and attitude of check-in staff Very GoodGoodAveragePoorVery PoorNo Idea
• Waiting time at check-in procedure Very GoodGoodAveragePoorVery PoorNo Idea
• Sufficiency of baggage trolley Very GoodGoodAveragePoorVery PoorNo Idea
• Time for baggage receiving Very GoodGoodAveragePoorVery PoorNo Idea

4) Duty Free Shops

• Product range and quality Very GoodGoodAveragePoorVery PoorNo Idea
• Product availability Very GoodGoodAveragePoorVery PoorNo Idea
• Shopping comfort and facility Very GoodGoodAveragePoorVery PoorNo Idea
• Attitude and behavior of staff Very GoodGoodAveragePoorVery PoorNo Idea
• Shopping store

5) Food and Beverage Services

• Brand range Very GoodGoodAveragePoorVery PoorNo Idea
• Product range Very GoodGoodAveragePoorVery PoorNo Idea
• Service quality Very GoodGoodAveragePoorVery PoorNo Idea
• Attitude and behavior of staff Very GoodGoodAveragePoorVery PoorNo Idea
• Shopping restaurant/Bar-Café

6) Cleaning Services

• Cleaning of terminal Very GoodGoodAveragePoorVery PoorNo Idea
• Cleaning of toilet Very GoodGoodAveragePoorVery PoorNo Idea

7) Other Services

• Health service Very GoodGoodAveragePoorVery PoorNo Idea
• Ticket sales offices Very GoodGoodAveragePoorVery PoorNo Idea
• Rent a car Very GoodGoodAveragePoorVery PoorNo Idea
• Facility for disabled passenger Very GoodGoodAveragePoorVery PoorNo Idea
• Bank – ATM - Change Office Very GoodGoodAveragePoorVery PoorNo Idea
• Baby change room Very GoodGoodAveragePoorVery PoorNo Idea
• Parking area Very GoodGoodAveragePoorVery PoorNo Idea

8) Your opinion and suggestions

Gender Age
Aim of your visit
My personal information and other information that I stated in this questionnaire can be kept as hardcopy and softcopy by YDA Dalaman Airport and latest news and information about YDA can be sent to my e-mail address or my mobile phone via SMS.
I agreeI disagree

1) Terminal Services and Passenger Flow

• Terminal direction and signs Very GoogGoodAveragePoorVery PoorNo Idea
• Flight information monitors Very GoogGoodAveragePoorVery PoorNo Idea
• Information services Very GoogGoodAveragePoorVery PoorNo Idea
• Announcements Very GoogGoodAveragePoorVery PoorNo Idea
• Terminal air conditioning Very GoogGoodAveragePoorVery PoorNo Idea
• Terminal lightening Very GoogGoodAveragePoorVery PoorNo Idea

2) Private Security Procedure

• Attitude of private security staff Very GoogGoodAveragePoorVery PoorNo Idea
• Waiting time at private security control Very GoogGoodAveragePoorVery PoorNo Idea

3) Check-in and Baggage Procedure

• Efficiency and attitude of check-in staff Very GoogGoodAveragePoorVery PoorNo Idea
• Waiting time at check-in procedure Very GoogGoodAveragePoorVery PoorNo Idea
• Sufficiency of baggage trolley Very GoogGoodAveragePoorVery PoorNo Idea
• Time for baggage receiving Very GoogGoodAveragePoorVery PoorNo Idea

4) Food and Beverage Services

• Brand range Very GoogGoodAveragePoorVery PoorNo Idea
• Product range Very GoogGoodAveragePoorVery PoorNo Idea
• Service quality Very GoogGoodAveragePoorVery PoorNo Idea
• Attitude and behavior of staff Very GoogGoodAveragePoorVery PoorNo Idea
• Shopping restaurant/Bar-Café

5) Cleaning Services

• Cleaning of terminal Very GoogGoodAveragePoorVery PoorNo Idea
• Cleaning of toilet Very GoogGoodAveragePoorVery PoorNo Idea

6) Other Services

• Health service Very GoogGoodAveragePoorVery PoorNo Idea
• Ticket sales offices Very GoogGoodAveragePoorVery PoorNo Idea
• Rent a car Very GoogGoodAveragePoorVery PoorNo Idea
• Facility for disabled passenger Very GoogGoodAveragePoorVery PoorNo Idea
• Bank – ATM - Change Office Very GoogGoodAveragePoorVery PoorNo Idea
• Baby change room Very GoogGoodAveragePoorVery PoorNo Idea
• Parking area Very GoogGoodAveragePoorVery PoorNo Idea

7) Your opinion and suggestions

Gender Age
Aim of your visit
My personal information and other information that I stated in this questionnaire can be kept as hardcopy and softcopy by YDA Dalaman Airport and latest news and information about YDA can be sent to my e-mail address or my mobile phone via SMS.
I agreeI disagree